Frequently Asked Questions

We’ve put together a list of the most popular questions asked when it comes to booking at stay at on of our caravans:

Where are the caravans located?

We have 2 caravans in Windsor Holiday Park, Newcastle and 1 in Castlerock Holiday Park.

Who can apply for a caravan stay?

Any family living within Northern Ireland who have/had a child with CHD can apply if they meet the criteria outlined on the website.

How do I apply for a caravan stay?

Read all the info on our website under Support for Families/Caravans and complete a booking submission form from 1st February.

How many people can stay in the caravan?

Each caravan sleeps 6 people and for insurance purposes cannot exceed this number. Children under 2 are the exception and can stay in addition to the 6 people. Caravans are for immediate family/carers of heart children only.

How many bedrooms are there?

Each caravan has 3 bedrooms – 1 with a double bed and 2 with twin single beds. There is also 1 travel cot per caravan.

What is provided in the caravan?

All kitchen essentials are provided (kettle, toaster, microwave, crockery, pans etc) along with Smart TV, Wi-Fi, travel cot, high chair, vacuum cleaner, mop and initial cleaning essentials. Cleaning supplies are limited and will need replenished as required during your stay.

What do I need to bring?

We do not provide any bedding. The mattresses have wipe clean mattress protectors on them but these should NOT be used for directly sleeping on. You will need to bring sheets, duvets, pillows and bed linen as well as towels and tea towels.

Can I bring my pet?

We know that they are part of the family but no pets of any kind are permitted in the caravans. Park staff are very observant and will monitor this on our behalf and ask you to leave if pets are brought.

What time can I check in?

Check in is from 2pm.

What if I am arriving late?

Park reception is generally manned 9am to 5pm so if you plan to arrive outside of opening hours please call in advance to let them know. Most times they are on site anyway but can make arrangements to leave a key if necessary.

What time is check out?

Check out is strictly 10am. Please make sure you have vacated the caravan and removed all belongings to allow the cleaner time to do an inspection and wipe down before the next guests. Do not leave anything behind, especially food stuffs.

What facilities are on site?

Each site has a laundry room, games room and play park and our caravans are situated right opposite the play park which is perfect for the little ones.

Is there car parking at the caravan?

There is parking for 1 car at each caravan. Please respect park rules by parking additional cars in communal areas.

Is there Wi-Fi available?

Yes we have free WiFi supplied by Select WiFi and details can be found on the router.

Who do I contact if I have a problem while on holiday?

The staff on site are absolutely amazing and we could not run our caravans without their support and voluntary input in managing them. They will check you in and provide keys and direct you to the caravan. They will be able to assist with any problems you have with heating, water or gas bottles needing replaced along with lots of other random questions you might have. In an emergency they are able to contact us at any time should there be any serious issue but mostly they can deal with any problems. As we are rarely on site we rely on park staff and our families letting us know if anything is broken, missing or just should be there and we haven’t thought of it. Please send us your feedback both good and bad to: [email protected]